We're looking for two field service engineers in the central Italian region to help us boost the company to the next level. We want you to be tenacious and results-oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done. Initiative and a growth mindset are essential. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analyzing the market to implement new ideas and opportunities. As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products/solutions in the assigned geographic area.Responsibilities:Member of the regional technical service teamMaintenance of contracts with clientsAttend appointments with the client for corrective interventionsBeing responsible for the proper functioning of the installed base in its assigned geographic areaIn this role you will:Carry out installations and guaranteesExecute corrective technical actionsCarry out repair actions and maintenance visitsReport data regarding the quality situation of the installations from the field of work to the head officeMaintain the quality of installations detect errorsKeep physicians informed about the proper functioning of the laboratory facilitiesProvide basic technical training after installationProvide support to sales and marketing teams in congresses, exhibitions, and workshopsOptimize net sales within its territorial scope in cooperation with sales representativesComplete and record the installation and maintenance reportsManage the packaging waste generated in the field work in an appropriate wayJob Requirements:University degree or equivalent in engineering or biosciencesAdvanced certificate in electronics and/or equivalent industry experienceTechnical knowledge of electronic equipment (preferably IVD)Knowledge as a user of PC tools and software applicationsLanguages: fluent Italian and EnglishGeneral Professional Experience:Knowledge of electronic equipment compliance with SOP's and WI'sSelf-motivation with the ability to work under stressful situationsProfessional Experience for the Position:3-5 years of experience managing technical teams in the IVD industry including direct customer contactWhat's in it for you?One of our biggest goals as a company is the health and well-being of our employees. And so, we offer the following:Mobile workingFlexible time and work-life balanceTicket restaurantCanteenCampus training platform for the growth of your knowledge and skills
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