It's an exciting time to be at Infoblox.Named a Top 25 Cyber Security Company by The Software Report andone of Inc. magazine's Best Workplaces for 2020' Infoblox is theleader in cloud-first networking and security services. Oursolutions empower organizations to take full advantage of the cloudto deliver network experiences that are inherently simple'scalable' and reliable for everyone. Infoblox customers are amongthe largest enterprises in the world and include 70% of the Fortune500' and our success depends on bright' energetic' talented peoplewho share a passion for building the next generation of networkingtechnologies-and having fun along the way. We are looking for aCustomer Development Representative II to join our CustomerDevelopment team' reporting to the Manager of Customer Development.In this hybrid role' you will manage the SEUR region and workclosely with Sales' Legal' Finance' Technical Support' channelpartners' and customers to expedite the sale and closure of allmaintenance and subscription renewals. You will be responsible formanaging your region to meet or exceed targets for maintenance andsubscription renewals for our Daybreak project. You will alsomanage numerous customer contacts at different stages of thecustomer lifecycle and work as a trusted partner' allowingcustomers to meet their business objectives with our products. Youare the ideal candidate if you are a creative' energetic' andself-motivated professional who understands the unique aspects ofSaaS customers and their business objectives. What you'll do: -Analyze data collected during account reviews and meetings tocreate practical proposals for expansion' upsell' and refresh'ensuring customer satisfaction and surpassing monthly and annualsales targets - Manage the timely generation of renewal quotes'validation' auditing' and comprehensive management of all aspectsof maintenance and subscription renewals - Facilitate relationshipswith clients' encouraging adoption of Infoblox products andretention' and aligning with customer goals to enhanceorganizational efficiency - Develop a trusted advisor relationshipwith customers' identifying and addressing issues and ensuringquick resolution by leveraging cross-functional teams - Collaboratewith the Sales Account team to support accounts' identifyopportunities for improving Infoblox services across functions' anddevelop upsell and cross-sell opportunities - Use the RKO deck fora comprehensive assessment of customer needs' goals' andchallenges' tailoring solutions to align with customer objectives -Deliver RKO presentations to the technical buyer' exploringexpansion opportunities' assessing technology refresh appetite' andvalidating the perceived value of purchases - Foster acollaborative atmosphere between the field and customer developmentorganizations while driving expansion and tech refresh initiativesin renewing accounts and optimizing field engagement - Strive for aminimum In-Quarter Renewal Rate (IQRR) of 90%' enhancing customerintimacy and understanding to drive FY24 renewal bookings withoutextensive field engagement - Target the eligible customer listprovided to educate customers of impending EOL events and executeearly refresh motions' converting customers to the latest Infobloxplatform before the EOL date What you'll bring: - 4+ years of workexperience in customer success or account management - 3+ years ofservice renewals experience with an emphasis on channel - Expertworking knowledge of the service business' includingco-termination' service terms' and terms and conditions -Experience working with both internal and external customers in amulti-tier channel environment - Proficiency with Excel andSalesforce - Experience with SaaS applications' deployments' andmigration to cloud services - Fluency in English - Fluency inItalian - Excellent organizational' consulting' project management'and time management skills - Fresh ideas about SaaS user adoptionand customer churn mitigation - Bachelor's degree preferred Whatsuccess looks like: After six months' you will... - Be familiarwith the Infoblox Product Suite - Have built relationshipsinternally by creating communication channels with departments'teams' or groups - Identify and relay customer requests that alignwith the company's vision After about a year' you will... - Collectand analyze customer data to optimize the customer's experience -Increase customer loyalty and reduce churn - Aggregate theunderlying issues of the product/service' the desires of thecustomer' and the long-term vision of the company - Forecastrevenue on a monthly' quarterly' and annual basis - Demonstratesolid territory management through increased revenue delivery'on-time quotes and renewals' and strong relationships with accountteams and partners We've got you covered: Our holisticbenefitspackage includes coverage of your health' wealth' andwellness-as well as a great work environment' employee programs'and company culture. We offer a competitive salary and benefitspackage' and generous paid time off to help you balance your life.We have a strong culture and live our valuesevery day-we believe intransparency' curiosity' respect' and above all' having fun whiledelighting our customers. Why Infoblox? We've created a culturethat embraces diversity' equity' and inclusion and rewardsinnovation' curiosity' and creativity. We achieve remarkableresults by working together in a supportive environment thatfocuses on continuous learning and embraces change. So' whetheryou're a software engineer' marketing manager' customer care pro'or product specialist' you belong here' where you will have theopportunity to grow and develop your career. Check out what it'slike to be a Bloxer We think you'll be excited to join ourteam.