About Us
We unite caring with discovery to make life better for people around the world.
Job Description
We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees work to discover and bring life-changing medicines to those who need them, improve disease understanding and management, and give back through philanthropy and volunteerism.
Associate Director - Supply Chain Customer Service & Master Data
This role is responsible for ensuring smooth communication between Global Supply Chain, Global Logistics, and site teams.
Main Responsibilities:
* Serve as Authorized Representative for customs operations, ensuring compliance with regulations.
* Lead and manage the Customer Service Team, ensuring service delivery and process optimization excellence.
* Oversee and develop the Master Data Team, ensuring alignment with health, safety, quality, and performance guidelines.
* Monitor operational standards to comply with AEO and Know Consignee certification requirements.
* Oversee demand monitoring processes and shipping preparation activities to meet customer needs.
* Support customer service metrics and performance indicators to maintain high service levels.
* Collaborate with Production Planner and parenteral network to implement sourcing strategies and global processes according to Affiliate requirements.
Requirements:
* Master's degree in Engineering or Scientific fields.
* Fluent in English.
* Familiarity with processes, systems, and products, including SAP, Parenteral Business, and essential Finance.
* Project management skills or certification is an advantage.
* Strong interpersonal skills with ability to work independently and maintain a positive attitude.
What We Offer
* Competitive Salary: Base salary supplemented by annual variable component based on achieving objectives.
* Relocation Package: Eligible for relocation package based on location.
* Comprehensive Benefits: Extensive insurance plan and welfare package.
* Annual Salary Review: Opportunities for advancement based on performance.
* Stock Option Package: Aligns success with company growth.