Why Work with Us?
BlupaceTech is a world-class IT development company that strives for continuous improvement. Founded in 2008, we employ over 160 people across four countries and provide innovative software solutions to businesses of all sizes. Our focus spans Web & Mob Applications, e-commerce websites, data & Analytics, Field services, and more. We're passionate about developing technology solutions that make a difference.
The Role
We're hiring a BAND 2 Desktop Support Engineer for a scheduled visit in Italy.
Work Location:
Two freelance positions are available at the following locations:
* Capriata D'Orba - Località Pedaggera, 22
* 12 visits, third Tuesday of each month, full-day scheduled visit
* Caramagna Fattorie Osella S.p.A. Strada del Bussolino
* 12 visits, third Wednesday of each month, full-day scheduled visit
This is a contractual opportunity requiring fluency in Italian and good English language skills. No sponsorship is provided for this role.
Requirements for a BAND 2 Resource
You'll need to have:
* Provide second-level contact and problem resolution for customer issues.
* Work with vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
* Basic knowledge of Mac operating system to support Apple PC users.
* Install, upgrade, support, and troubleshoot printers and computer hardware.
* Perform general preventative maintenance tasks on computers, laptops, printers.
* Perform remedial repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
* Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
* Ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Required Minimum Qualifications and Skills
* Minimum of 18 months of IT experience.
* Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
* Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
* Proven analytical, troubleshooting, and problem-solving skills.
* Proven ability to multi-task, effectively determine priorities, and meet SLA's.
* Excellent communication relationship-building and internal customer service skills.
* Adaptable and flexible in a fast-changing industry and work environment.
* Will to work off-hours and weekends when required for projects or emergency support.
The Package
We offer a competitive salary and great benefits package.
Blupace is committed to promoting a diverse, open, and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.