Headquarters: Acireale, Italy
URL: https://baxenergy.com
Technical Writer
We need a Technical Writer, amazing at creating clear, concise and user-friendly documentation. Help us support our clients, developers and personnel through documentation that provides technical information, processes, system features in the form of user-guides, technical integration guides and online help content for the platforms and solutions that we provide.
What You Will Do
* Write and maintain Knowledge Based articles targeted at customers and internal users for our newest flagship product Farsight.
* Help us build and lead the technical writing and support functions for this new product.
* Provide online support through Intercom or similar as needed.
* Help us onboard our existing technical support team towards the new processes and product.
About You
* Smart and gets things done.
* Excellent technical writing and communication skills in English.
* Professional knowledge of French, German, Italian, Japanese or Spanish is a plus.
* You have 5+ years experience as a technical writer or as support leader.
* You have a strong understanding of software development and support processes.
* Professional knowledge or prior involvement in renewable energy is a plus.
* You have a 4-hour overlap with CET/CEST time zones as our teams are globally distributed.
* You can travel to Italy within three months of hiring so we can get to know you.
Why Join Us
* We are a remote-first company and this is a fully remote position.
* We build amazing teams with brilliant, happy, and motivated developers.
* We do not waste your time! All interviews are conducted in a single day.
* Earn Euro-level salaries with over 30 days of vacation, sick pay, and other benefits.
* The role is a permanent full-time position. We invest in people and understand great things happen if we do.
* Be part of our amazing company trajectory over the next five years.
* Travel to Sicily, Italy once a year for a fully paid company retreat.
To apply: https://weworkremotely.com/remote-jobs/baxenergy-technical-writer
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