As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.
Key Responsibilities
* Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
* Negotiate customer and/or client approval of project scope and estimate.
* Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
* Review job site documentation to support the services provided and ensure proper client requirements and billing process.
* Maintain written communication with customers, teammates, vendors, and insurance representatives.
* Manage production expenses including equipment, vehicles, and other material assets.
Additional Responsibilities:
* Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
* Provide priority response to potential customers.
* Participate in recruiting, hiring, and training restoration teammates.
Position Requirements
* Valid driver’s license.
* At least 1 year of management and/or supervisory experience.
* At least 3 years of industry experience.
* IICRC certification is preferred.
* Xactimate experience of at least 1 year.
* Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
* Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics).
* Ability to repetitively push/pull/lift/carry objects.
* Ability to work with/around cleaning agents.
* Ability to successfully complete a background check subject to applicable law.
Each SERVPRO Franchise is Independently Owned and Operated.
At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
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