Role Type: Backfill - OnDemand only - Part-Time Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 2 years as IT Support. Skillset required: 2-4 years of experience in Onsite support Knowledge and experience on Windows 7 OS Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution Manage IMAC and desk side support services Manage hard and soft break fix services for laptops and desktops Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle Support, Manage, Optimize and Maintain the configuration and installation of the Desktop Experience with Service management tool – ex – ServiceNow Good expertise on EUC tools, remote support tools, MS Office and Outlook Good understanding of Lync, VPN, and mobile device support Analyze Service Desk calls for Desktop Devices and incident data to identify potential user training requirements Ensure that each Desktop Device is installed with the appropriate Desktop image Monitor security profiles and anti-virus software on all Desktop Devices Provide VIP support for Desk side issues per contract Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities Good to have – knowledge in AD and smart hands and feet support Good to have – knowledge and experience of supporting MAC devices and tablets Note: It's not a full-time role, It's a ticket-based role. Seniority level Associate Employment type Part-time Job function Administrative and Engineering Industries Technology, Information and Media, IT Services and IT Consulting, and Data Infrastructure and Analytics J-18808-Ljbffr