As a Head Waiter/Waitress, you play a crucial role in ensuring the seamless operation of your section during the service. Working closely with our restaurant and bar teams, you will deliver impeccable service.You will be responsible for:- Lead a specific section within our dining area, ensuring smooth and efficient service.- Inspire and motivate your commis and runners to consistently achieve high standards throughout service.- Be the primary point of contact for guest requests, resolving them promptly and professionally.- Promote and upsell our food and beverage offerings while taking orders and closing bills in your designated area.- Maintain the cleanliness of your designated dining area to meet company standards, always creating a welcoming atmosphere.- Inform the Restaurant Manager of any issues to ensure quick and effective resolution.- Excel in a dynamic, fast-paced environment where quality and guest satisfaction are top priorities.
- At least 2 years of experience in casual dining restaurant or similar environment will be beneficial.- Excellent Customer service and communication skills.- Ability to handle high-pressure situations with poise and professionalism.- Availability to work evenings and weekends.