Job Description
We are looking for a skilled Documentation Specialist to join our Data Management team. Our primary goal is to develop high-quality reports in various formats for external and internal stakeholders in card-based payment transactions.
Main Responsibilities:
1. Document Design and Layout: Develop and manage templates for automated document production using Doc1 or similar tools, ensuring accuracy and consistency of existing documents.
2. Quality Assurance and Maintenance: Adhere to compliance and branding guidelines, utilizing data from various sources to create personalized customer-centric document communications.
3. Data Handling and Integration: Generate customer/data type-specific testing files, perform end-to-end development testing, and resolve reported incidents and ad-hoc urgent tasks.
4. Workflow Automation: Implement and maintain automated workflows to streamline document creation and distribution processes.
5. Cross-Functional Collaboration: Work closely with business teams, including Project Managers, Product Owners, Business Engineers, and customer service, to understand requirements and deliver effective solutions.
Requirements:
* Essential Experience: Hands-on experience in using Doc1/Engage1 or similar document automation and layout tools.
* Technical Skills: Knowledge of Windows Server, MS SQL Server, and Unix is advantageous. A flair for computer science is beneficial.
* Data Integration Understanding: Familiarity with integrating and managing data within document automation systems, including knowledge of data formats and basic data manipulation techniques.
* Problem-Solving Skills: Strong analytical abilities to troubleshoot and resolve issues related to document design and output.
* Attention to Detail: High level of accuracy and attention to detail, ensuring that all documents meet quality standards and business requirements.
* Adaptability and Learning: Willingness to learn new technologies and adapt to changing business needs related to document automation and customer communication.
* Language Skills: B2/C1 level of English, with a willingness to learn German.