The Opportunity
Join our team as an Operational Supervisor and take the lead in managing staff and day-to-day operations within the workshop and airside. You will oversee efficient operations, promote safety, and ensure high-quality customer service while managing productivity, resources, and staff performance. This role requires strong leadership, organizational skills, and a focus on operational excellence.
Key Responsibilities
* Proactively manage workshop staff and space, ensuring productivity and chargeable hours are maximized.
* Efficiently allocate jobs to technicians using the SAP application.
* Promote safety in the workplace, ensuring adherence to safe working practices for all staff, visitors, and subcontractors.
* Ensure ISO procedures are followed and workshop excellence reports are completed.
* Manage tooling and equipment, including maintaining records for calibration and registration.
* Prepare customer quotes based on Service Level Agreements (SLAs).
* Conduct yard checks and maintain an accurate whiteboard with job status updates.
* Ensure parts are ordered and allocated to jobs efficiently.
* Complete and send daily status reports to customers.
* Investigate accidents, incidents, or near-misses and report findings.
* Oversee job updates, ensuring quality checks are completed and signed off.
* Ensure equipment checks are completed for forklift trucks, ladders, and other tools.
* Prepare detailed handovers for the next shift, ensuring all paperwork is correct and up to date.
* Report underperforming staff to the Operations Manager and assist with performance reviews, investigations, and disciplinary actions.
* Carry out other reasonable duties as required by the operation.
What We Are Looking For
Skills & Experience & Behaviours
* Supervisory experience in a customer-focused, operational environment (essential).
* Strong communication and organizational skills.
* Good IT skills and understanding of workshop procedures.
* Understanding of motor mechanics and vehicle maintenance.
* Knowledge of health and safety regulations.
* Customer-oriented with a service delivery focus.
* Ability to quickly assess and resolve problems.
* Flexible, adaptable, and team-oriented.
* Level 3 Motor Mechanics qualification (required); HGV qualification (desirable).
Why You Will Love Working With Us
* Competitive salary and benefits package.
* Career development opportunities in a growing company.
* A dynamic, team-focused work environment that values safety and continuous improvement.
What We Offer
* 6% employer pension contribution.
* 3x salary Life Assurance.
* Private Medical coverage.
* Employee Assistance Programme (EAP).
About Us
TCR is a leading provider of vehicle maintenance solutions, committed to excellence in safety, reliability, and customer service. We prioritize passion, integrity, accountability, and open-mindedness in everything we do.
Apply Now
Submit your CV and cover letter today to join our dynamic team!
Working Hours/Shift Pattern
4 on 4 off day shifts based out of our Heathrow Facility.
#J-18808-Ljbffr