Function: Operations/Production/Manufacturing
Part-time or Full-time: Full-Time
Job Type: Employee
Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care.
We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025.
In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference.
Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
Position Job Title: Customer Service Representative (CSR)BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)Function: OperationsSub-Function: Customer ServiceLine Manager's Job Title: Customer Service Team Leader/Customer Service ManagerContract: PermanentJob Purpose The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience.
This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team.
The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers.
Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.
Job Dimensions & Scope Internal & external relationships Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and moreCentral functions including sales, pricing, commercial, customer service, financeExternal customersPrincipal Accountabilities Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systemsWorks closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functionsManage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functionsProactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functionsAcknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedbackInitiate return of goods where applicableCoordinate the expediting of rush shipments, where necessary and monitors their progress to deliveryInitiate the request for credit and debit notes in collaboration with the finance functionSupport the disputed invoices process in collaboration with finance and credit collectionBuild the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful informationContinuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.Proactively looks for better ways of working in order to ensure we provide the best service possible to our customersOther duties as assigned.Qualifications/Requirements Formal Qualifications and ExperienceMinimum of 3 years' experience in a similar position, preferably in a packaging or manufacturing environmentExperience of SAP and Salesforce.com preferredGood Excel skills appreciatedFluent in English and ItalianSpecific SkillsCustomer FocusedResults OrientatedExcellent interpersonal and communication skillsAbility to build collaborative relationshipsExcellent time management and organisational skillsAbility to work as part of a multi structure teamSelf-motivatedAmcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products.
Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services.
The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content.
In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries.
NYSE: AMCR; ASX: AMC
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