At ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities empower everyone to create sustainable solutions.
Your Role
In this role, you will use your technical skills and knowledge to aid the Sales Support team by reacting to customer inquiries.
You will be the first point of contact for ELSB/ELSP customers and business partners for technical requests.
Responsibilities
* Provide internal and external Technical Sales Support (e.g., technical support, Technical Documentation) and coordinate with relevant resources to have complete case ownership and increase Customer Satisfaction.
* Support customers during Pre-sales/Post-sales technical inquiries.
* Evaluate customer issues (e.g., Technical Support, Technical Documentation) by coordinating with Product Marketing, Factories, Service, and other internal and/or external teams.
* Recommend appropriate solutions for customer requests and coordinate with related teams to ensure the complete handling of the request.
* Ensure a positive customer experience throughout the entire process.
* Create and maintain a good relationship with customers and understand their needs.
* Collaborate with Product Marketing and other internal teams to maintain and update technical documentation to increase self-service experience.
* Represent the Voice of the Customer within local teams.
* Provide feedback to internal and external teams to promote alignment between process outputs and customer expectations.
Qualifications
You are highly skilled in Salesforce and Excel.
You have previous experience of 3-5 years in similar roles.
Possess enhanced knowledge of electrical engineering principles.
You are passionate about a proactive approach, with a demonstrated ability to take ownership of customer issues.
Diploma of electrical or electronic technician.
You are at ease communicating in Italian and English.