Connect with Eutelsat Group
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and providing wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
* Pioneer the future of Space Technology
* Bring connectivity to every frontier
* Collaborate with customer-centric experts
* Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Who you are:
The Troubleshooting Technical Writer’s mission is to manage technical documentation and operational procedures for the NOC (design, release, improvement, monitoring) in coordination with Connectivity Operations and Business Unit teams.
He/She will also analyse Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events.
What you'll do:
* Design, draft, review and release of new technical documentation and procedures, in coordination with the connectivity OPS teams
* Supervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC)
* Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools
* Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation
What it Takes:
* Bachelor’s or Master’s Degree in STEM subjects, preferably related to Telecommunications
* Strong analytical skills and meticulous attention to detail
* Good understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset)
* Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, e.g. Atlassian Confluence, Jira, Tableau, ServiceNow, and with standard business software (e.g. MS Office suite)
* Fluent in English and Italian languages, written and oral; strong interpersonal communication skills
Where You’ll Be: Cagliari, Italy
Job Type: Temporary
Contract length: 12 months
Pay: €25,000.00 - €30,000.00 per year
Domande di preselezione:
* Are you open to work with a fixed-term contract?
* Are you fluent in English?
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