Assistant Director of Student Services, Graduate Programs in Public Administration To view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's. Posting Details Posting Number: 20254328S Position Title: Assistant Director of Student Services, Graduate Programs in Public Administration Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 981 - Internal Online Prog Mgmt Position Summary The Assistant Director of Student Services will work with current students on Villanova’s campus, hybrid and online graduate degree and accompanying certificate programs as well as with the combined BA/ MPA (or BIS / MPA ) and MPA /JD students. This role necessitates flexibility and adaptability based on student and programmatic needs. This role includes assisting students with curricular advising, course registration, gaining access to various campus resources, graduation clearances as well as providing general support over the duration of a student’s time in the program. Working closely with Department Leadership (Department Chair, Program Director and Associate Director) and leadership within the Office of Graduate Studies, the Assistant Director will serve as a primary point of contact for students as assigned, ensuring that they feel supported by the program, that their questions are answered in a timely manner, that their professional development needs are met and that they are aware of and can take advantage of all College and University resources available. The Assistant Director will also assist students with tracking their progression through the curriculum, advising on such items as appropriate class sequence, class modality, and credit load, connecting them with other University subject matter experts as appropriate. The Assistant Director will communicate and reinforce the policies and procedures of the Office of Graduate Studies and maintain student records. Duties and Responsibilities Provides assistance and guidance on course registration, course selection and curricular progression for a subset of students as they matriculate through the program – inputting information into the Banner Student Information System and other data/communication repositories as may be necessary. Ensures students stay on target to their planned graduation date, championing their progress and assisting with any issues/concerns they have along the way. Connects students to the appropriate subject matter expert as needed (e.g., faculty, career center, learning support services) for any additional advice and assistance that may be needed to meet their unique needs. Establishes student communication plans related to key deadlines each year. Monitors student retention and other key statistics, reporting metrics to leadership as needed. Maintains student records and completes degree audits at designated times of the year. Communicates and reinforces policies and procedures to students. Serves as a primary point of contact for all programmatic questions for students as assigned. Responds to email, phone calls, voicemails in a timely manner providing actionable assistance. Proactively seeks answers to unknown questions, keeping the student informed of progress along the way. Stays up to date on all student resources available across the College and University and makes appropriate recommendations to students based on needs assessment. Develops relationships with appropriate team members across the University in order to efficiently and effectively find needed information or connect students to the appropriate resources. Monitors student satisfaction and alerts leadership to any pervasive concerns/issues. Participates in and assists with registration, course and curricular management activities as needed to support various aspects of the student experience. Assists with strategic projects related to the current initiatives, goals and objectives of the student services team, the Graduate Programs office, the Office of Online Programs and the Office of Graduate Education. Represents the Graduate Programs Office at industry and professional organization events and leverages relationships to impact and improve the overall student experience. Other duties as assigned. Minimum Qualifications Formal Education Bachelor’s degree is required. Specific Job Knowledge Must have direct experience in student support, academic advising and/or professional development at an institution of higher education, preferably at the graduate school level for both online and campus programs or comparable experience in an organization/corporation (preferably for remote and onsite employees). Must have knowledge of learning or working in a remote environment and understand the associated benefits and challenges. Must have a track record of providing excellent customer service and the ability to nurture relationships with various stakeholders. Must be proficient in all standard computer applications, including Microsoft Office products, particularly, Microsoft Word, PowerPoint, and Excel. Minimum Work Experience Must have a minimum of 3 – 5 years of relevant and applicable work experience in a professional environment. Must have excellent written, oral communication, presentation, facilitation, interpersonal and collaborative skills. Must have experience writing effective communications to students or employees for whom they are responsible for providing support and guidance on academic and/or professional development related plans. Must convey a highly professional demeanor and be a team player. They must have strong organization skills, the ability to handle a fast-paced environment and manage multiple requests/projects/tasks with varied deadlines. Must be a results oriented individual who can anticipate and identify problems and opportunities and takes decisive action to proactively address them. Must have experience coordinating and executing events onsite and virtually. The individual must be poised with strong customer-service skills and be able to work independently under general supervision. They must be able to quickly learn and stay abreast of detailed curricular and program features in the degree portfolio. The individual must have a deep commitment to the well-being of Villanova University, a commitment to the University’s Catholic/Augustinian heritage, and the advancement of its mission, and to serving the needs of a diverse community. They must be able to serve as an ambassador of the University, the Graduate Programs, its brand and values in all communications/presentations. Knowledge of general office equipment. Preferred Qualifications Master’s degree is a plus. Knowledge of Banner is a plus. Physical Requirements and/or Unusual Work Hours Must possess the ability to work evenings, weekends, and travel as the demands of the job dictate. Special Message to Applicants Posting Date: 04/03/2025 Closing Date (11:59pm ET): Salary Posting Information: Commensurate with experience. Salary Band: 13 Job Classification: exempt References Needed Minimum Number of References Needed: 3 Maximum Number of References Needed: 3 Supplemental Questions Required fields are indicated with an asterisk (). How did you first hear of this employment opportunity? Indeed.com Higheredjobs.com LinkedIn Glassdoor Chronicle Vitae Academic Keys PA CareerLink/JobGateway Professional Affiliation/Trade Website Diversity Association/Publication Website Advertisement in Academic or Professional Publication Referred by a current employee Referred by a friend, family member, or former employee Heard about it at a conference or career fair Browsing the Villanova website Cabrini University employee Other If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A. (Open Ended Question) Documents needed to complete your application: Required Documents Cover Letter / Letter of Interest Resume / Curriculum Vitae Optional Documents J-18808-Ljbffr