Service and Commissioning Engineer
The Service & Commissioning Engineer commissions, maintains, calibrates and repairs AVL products, usually on customer’s site. He/ She delivers professional and customer-oriented services according to defined processes and contributes to continuous improvement of products and services by providing feedback (e.g. CESAR, FSM reports, 8D-Reports, service reports, feedback provided to quality/business units).
Responsibilities
* Contribute to achieving maximum customer satisfaction (by professional performance, appropriate customer communication and taking care of customer requests)
* Support achieving high and sustainable profitability (by efficient working)
* Support increasing the service business (by forwarding information on cross-selling potential and leads to responsible persons)
* Help continuously improving AVL’s market position, product quality and affected AVL processes (by delivering high quality service and providing feedback to the management and quality)
* Prepare and support the preparation of (own) activities
* Check of system installation and safety chains
* Calibration of measurement chains and verification of overall system function as well as perform corrective and preventive maintenance based in available guidelines
* Documentation of results and services performed by using defined templates (calibration protocols, service reports) and archiving (backup) of system settings
* Handover system to the customer together with the project leader
* Documentation of executed tasks (via CESAR or FSM report)
* Report Quality issues for future improvements (product & process)
* User Support
* Service/analyze customer’s requests and handle/solve them (depending on skill level)
* Provide useful feedback on optimization potentials, customers, products and services to management, support organization, product and quality management
* Execution of tasks according to training & documents (if available acc. prepared CPL work package)
* Communicate with customer and achieve customer satisfaction by high quality work and keeping commitment
* Act in accordance with AVL’s processes including improvement processes
* Meet with project team prior and after commissioning
* Require Support from Commissioning Support Center or similar 2nd Level support
* Trigger of continues improvements (8D-Reports, AVP)
* Escalate service issues in case of missing information or other uncertainties to the dedicated skill team leader
* Observe AVL's and customers safety regulations
Profile
* Technical education in electrics or mechanics - depending on the country
* Permission to work on electrical installations and systems (if applicable)
* Secondary technical college/ university of applied sciences/ university of technology graduate, apprenticeship with experience or comparable
* High quality awareness and adequate execution exactness as well as troubleshooting and analytic skills
* English skills (B2 or higher, AVL Skills Rating level 2)
We offer
* Homeoffice.
* Flexitime Regulation.
* Award-winning training programs.
* Health Management.
Interested?
If so, please use our online application tool to send your application to AVL!
Location:
Cavriago, IT
Company:
AVL Italia S.R.L.
Job Function:
Instrumentation and Test Systems
Contract Type:
Permanent
Posting Date:
Oct 8, 2024
Job ID:
37561
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