Principal, Employee Relations Business Partner
Sector: Human Resources
Role: Partner
Contract Type: Permanent
Hours: Full Time
About the Role
The Employee Relations (ER) Business Partner is a key member of the Employee Experience and Relations (EXR) team. They report into the EU Senior ER Customer Fulfillment (CF) Partner, supporting CF across Europe (EUR).
As a trusted advisor, they connect business challenges to ER activities and outcomes, partnering with business lines on pan-EUR employee and labor relations risk identification and mitigation strategies, supporting organizational change, and responding to emerging business and risk opportunities at EUR level.
They work closely with the Senior ER CF Partner, Country Field ER teams, and respective Head of Country ER Leadership to deliver CF-specific country insights and ensure that fair, consistent, and transparent employee and labor relations processes are applied across all CF operations.
Key Responsibilities
Labor Relations Advice and Strategy:
* Design and implement BL-specific ER strategy
* Identify trends, mitigate risks, develop pan-EUR strategies
* Handle crisis issues with ER HOC and Senior ER BL Partner
* Provide timely advice on employee and labor relations
Operational Excellence:
* Use data to develop persuasive narratives and recommendations
* Lead large-scale, network-wide projects improving frontline experience
* Deliver innovative solutions challenging industry status quo
* Develop engagement mechanisms for positive workplace environments
Leadership Capabilities:
* Work independently in ambiguous situations
* Act as trusted advisor for ER business line relationships
* Build constructive relationships with stakeholders
* Produce high-quality written communications analyzing problems and solutions
Self Development:
* Seek learning opportunities and champion new ideas
* Reflect on strengths and growth areas, seeking feedback
* Lead authentically through self-awareness and transparency
* Build diverse network of leaders across the organization
* Develop strong working relationships with internal and external partners
A Day in the Life
* 1:1s with relevant BL leaders
* Regular connects with field Regional HRM/HRBP teams
* Regular connects with field ER teams
* Regular connects with peers within and in other ERP BL teams
* Regular BL-specific ER meetings
* EUR ER reporting mechanisms
* 1:1 with Manager (cadence TBC in each case)
* Monthly connects with relevant support team stakeholders such as Safety, Compliance, Legal, Public Policy, Public Relations, PxT, Loss Prevention, TERA, Tech, Change Management, Internal and External Communications, ACES, and Driver Support and Experience
BASIC QUALIFICATIONS
* University degree and at least 10 years of professional experience in employee relations, labor relations, or labor/employment law with an emphasis on labor
* Fluency in English, both written and spoken. Fluency in at least one other European language is desirable
* Labor and employment law knowledge
* Possess strong change management, leadership, negotiation, and influencing skills
PREFERRED QUALIFICATIONS
* Good analytical skill
* Law degree / legal background preferred
* Confident handling of MS Office applications (Outlook, Word) and HR information systems
* Relevant post graduate education in human resources or employee/labor relations
* High social skills
* Flexibility and very good organizational skills
* Fast comprehension and high judgment
* Strong team player
* Ability to travel 50% or more of the time