Social network you want to login/join with: UNOX S.p.A. is a leading company in the industry, and as an IT Helpdesk Support Specialist, you will play a crucial role in delivering exceptional technical support to employees. We are seeking a highly skilled professional who can analyze complex technical issues, identify solutions, and implement preventive measures to minimize downtime. Main Objectives: Provide timely and effective technical support to employees Configure, maintain, and optimize IT devices to ensure optimal performance Identify and prevent recurring issues by analyzing root causes Contribute to technology improvement projects to enhance workplace efficiency Liaise with external IT partners when required Document and share best practices within the IT team Key Requirements: Strong analytical, troubleshooting, and problem-solving skills A collaborative mindset and a proactive approach to work Curiosity and a willingness to explore and apply new technologies Experience providing both in-person and remote IT support Ability to prioritize tasks and work efficiently in a fast-paced environment Desirable Skills and Qualifications: Effective communication in Italian and English (spoken and written) Knowledge of networking fundamentals (switching, routing, VLANs, inter-VLANs) Understanding of PC and laptop hardware components Familiarity with Microsoft Active Directory is an advantage About Our Company Culture: We foster a positive and inclusive work environment We invest in employee development and growth We prioritize work-life balance and well-being We value diversity and inclusivity in the workplace We are committed to equal opportunities and welcome candidates from diverse backgrounds. J-18808-Ljbffr