We are looking for a Ground Operations Coordinator. Someone who is flexible, collaborative, self-starting, punctual and highly organized. The ideal candidate will have excellent communication skills and embrace teamwork. Key responsibilities of the role will be to ensure that the day-to-day operations of our Venice market run smoothly.
Note: This role will be from Monday to Friday but could include weekends and evening shifts during busy months or due to local events. The schedule will be done a month in advance. The role starts in May 2025 for six months.
About the Opportunity:
As Ground Operations Coordinator you will be responsible for providing on the ground administration and operation support for our tours in Venice, working hand in hand with our Central Operations team and the Ground Operations Manager to support our business in the city. Aside from being involved in the day-to-day operations of our walking tours, food tours, and day trips in the region, you will focus on the details and the customer-facing experience; you will aim to provide direction and support to a team of local freelance guides and tour leaders; managing relationships with any external partners or suppliers; ensuring that our operations procedures line up with our needs on the ground and our central teams and leadership are well informed.
You will be the chief gatherer of feedback – from guides, partners, guests, and personal experience. The ideal candidate will have prior experience in tourism, preferably in tours & activities specifically, with bonus points for working with a team of Tour Guides. This role will require strong organizational and multitasking skills, attention to detail and the propensity for dynamic and unique problem-solving.
This role will be based in Venice and could include evenings and weekend shifts during busy periods or due to emergencies. You will work from Monday to Friday between 8am to 4pm. The schedule will be done a month in advance with a flexible schedule and the ability to plan your own time.
Your responsibilities:
* Tour coordination: Greeting and checking guests at the meeting point, resolving issues at the start of each tour, organizing the departure logistics and filing reports afterwards.
* Managing the day-to-day operations and post-tour reconciliation.
* Accounting: Cash & ticket tracking, as well as any other expenses needed to run daily operations.
* Material and branding: procurement and distribution.
* Ground Operations Quality: Report any need for changes in product, tour delivery, suppliers, our tour itineraries. Proactively think of ways to improve efficiencies, procedures, and quality.
* Assist Operations team with guide switching escalations, helping to find resources where necessary or addressing and escalating persistent non-compliance with procedures.
* Suggest tour revisions or contract revisions to Ground Operations manager.
Your Skills:
* Previous experience in tourism or customer-facing roles is advised but not required.
* Excellent organizational customer care skills.
* Professionally efficient in all forms of communication.
* Dependability, candor, strong work ethic, and time management are all prerequisites.
* High attention to detail required.
* Strong technical skills, and the ability to learn multiple systems in a fast-paced environment.
* Fluency in English and Italian.
Contract details:
* Full-time contract of 40 hours per week.
* 6 months contract from May 5th, 2025.
* On-site position (Venice historical center).
* Salary: Ranking from €22,000 to €24,000 annually.
* Starting on May 5th, 2025.
Job Type: Full-time
Pay: €21,000.00 - €24,000.00 per year
Ability to commute/relocate:
* 30122 VENEZIA, VE: Reliably commute or planning to relocate before starting work (Required).
Language:
* Italian (Required)
* English (Required)
Application Deadline: 15/04/2025
Expected Start Date: 05/05/2025
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