IT Specialist bei Vetropack Italia S.r.l. in Boffalora Sopra Ticino. Eine spannende Gelegenheit in einem führenden Unternehmen der Glasverpackungsindustrie. Aufgaben Bereitstellung fortgeschrittener technischer Unterstützung für Endbenutzer. Mentoring von Junior-Teammitgliedern und Schulungsprogramme entwickeln. Koordination bei größeren Vorfällen und Dokumentation von Verfahren. Act as an escalation point for critical technical problems and provide guidance to junior team members. Develop and deliver training programs for service desk staff to enhance their technical skills and knowledge. Collaborate with IT leadership to align service desk operations with organizational goals and objectives. Manage major incidents and coordinate with relevant teams to ensure timely resolution. Develop and maintain up-to-date documentation for troubleshooting procedures, policies, and best practices. Provide advanced technical support for hardware, software, and network-related issues. Mentor and train junior Service Desk Agents, providing guidance and support to enhance their technical skills and knowledge. Collaborate with third-level support teams to resolve critical issues and implement long-term solutions. Monitor and manage the ticketing system to ensure timely resolution of issues and adherence to service level agreements (SLAs). Participate in the development and implementation of IT policies and procedures. Conduct regular reviews of service desk performance and provide recommendations for improvement. Creating purchase requisitions in ERP. Maintain equipment stock. Fähigkeiten Erfahrung im IT-Support, idealerweise im Service Desk Umfeld. Ausgezeichnete Problemlösungsfähigkeiten und technische Kenntnisse. Starke Kommunikations- und Teamfähigkeiten. J-18808-Ljbffr