We are seeking an experienced Logistics Operations Manager to oversee and optimize cross-border e-commerce end-to-end logistics operations. This role will be directly responsible for managing customs clearance processes, overseas hub & last mile operations, cost control, and risk management, ensuring the achievement of logistics operational goals while continuously improving efficiency and customer satisfaction.
Responsibilities:
* Develop and execute operational strategies for cross-border logistics hubs and customs clearance based on company logistics goals, ensuring the achievement of key performance indicators (KPIs) from cargo arrival to customs clearance.
* Optimize hub operational processes to improve efficiency, reduce costs, and ensure cargo safety and timeliness.
* Design and improve process monitoring plans for logistics operations to ensure standardization and compliance.
* Monitor key operational nodes, identify and resolve potential issues promptly, and ensure timely and secure cargo transportation.
* Identify and assess potential risks in logistics operations, develop risk mitigation strategies, and ensure operational stability and security.
* Maintain close communication with overseas hubs, customs brokers, airlines, and other logistics partners to ensure smooth information flow and business coordination.
* Collaborate with internal departments (e.g., procurement, sales, customer service) to align logistics operations with overall company strategic goals.
Qualifications:
* Bachelor’s degree or higher in Logistics Management, Supply Chain Management, International Trade, or related fields preferred.
* 5+ years of experience in cross-border logistics, hub operations, customs clearance management, with a strong understanding of e-commerce logistics processes.
* Prior experience in overseas hub operations, especially with airline GATEWAY partnerships, is highly preferred.
* Familiarity with international logistics, customs clearance processes, and relevant regulations, with strong risk management capabilities.
* Excellent cost control awareness and ability to propose effective cost-saving measures through data analysis.
* Strong process optimization and project management skills, with the ability to independently develop and implement operational strategies.
* Fluent in both English and Chinese, with the ability to communicate effectively with overseas teams and partners.
* Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
* Excellent teamwork and communication skills, with the ability to collaborate with colleagues and partners from diverse cultural backgrounds.
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