With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimize downtime in a wide range situation 24/7, 365 days a year.
At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence.”
Summary
The Field Service Engineer, Italia guarantees that customers can use Mobile Water Solutions rental equipment safely and efficiently to support optimal performance. Activities include technical support, installation, commissioning, and maintenance services for mobile water treatment equipment rented to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies.
Essential Duties and Responsibilities
This job description represents only the main areas of responsibility; specific duties will vary depending on departmental needs. To successfully perform the job, the individual must be able to execute each essential task satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Installation: Mount and install equipment at the customer site, ensuring it operates correctly and safely.
* Maintenance: Perform routine maintenance and inspections to ensure that the equipment remains in good condition during the rental period.
* Repairs: Diagnose and repair equipment in case of breakdowns or technical issues during the rental period.
* Customer Support: Provide technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.
* Documentation: Maintain detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
* Safety Compliance: Ensure that the equipment meets safety and regulatory standards and address any compliance issues.
* Training: In some cases, offer training to customers or rental staff on the proper operation and maintenance of the equipment.
* Inventory Management: Monitor the inventory of rental equipment, order spare parts when necessary, and coordinate with suppliers.
* Troubleshooting: Diagnose and resolve technical problems efficiently to minimize downtime for customers.
* Reporting: Provide feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.
Education and Experience
* Vocational Diploma in Engineering or equivalent mechanical and electrical work experience.
* Proven work experience as Field Service Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field).
* Mechanical and electrical knowledge and skills.
* Knowledge of safety regulations and best practices to ensure a safe work environment.
* Proficiency in English and Italian to communicate effectively and clearly with both technical and non-technical personnel, including clients, team members, and supervisors.
* Knowledge of Google Application Suite and/or Microsoft Office software packages (Excel, Word, PowerPoint) and diagnostic tools used in equipment servicing.
* Capability to work across cultures, borders, and different methods of executing business within an international team.
* Possess a valid Driver's License to drive in the region.
* Physical Fitness - Ability to drive and work in various physically demanding environments (weather conditions, 24/7 duties).
Working for us means
We offer training and career development plans with competitive salary and benefits.
NSI Mobile Water Solutions is an equal opportunities employer. We invest in diversity, ensure equity, and a sense of belonging in our inclusive culture. We have a zero-tolerance policy for harassment, bias, or discrimination towards applicants and employees.
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