Purpose of the Role
The NetSuite ERP Specialist will be primarily responsible to maintain and support the Business on NetSuite ERP applications. Key Business analyst and consultant role in ongoing project implementation in Europe, working closely with regional IT and H&H Group Business application team.
NetSuite ERP Specialist will be expected to collaborate closely with EU Operation & Finance team, to Support on NetSuite application on their Business-as-usual activities, as first level of support. She/he will be also the bridge between the EU region and H&H Group application team.
Requirements
5+ years’ experience as a systems business analyst in Wholesale, Consumer Goods, Cosmetics industry with a good technical understanding
Successfully collaborate end to end full lifecycle NetSuite ERP Projects
Strong NetSuite ERP consulting capabilities and proven experience in delivering complex projects
Experience working with various business applications (ERP, CRM, 3PL, 4PL...) and providing second level application support when required
Demonstrable knowledge of business processes and solutions relating to Supply chain & Finance business
Fluent in Italian and English (mandatory)
Skills and Qualifications
Advanced understanding of fully integrated NetSuite ERP business platforms
Ability to analyse business processes using process mapping and develop user stories.
Ability to Collaborate in several ERP projects at the same time and assess priorities.
Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
Ability to work autonomously, though collaboratively to achieve shared goals.
Clear, concise, high quality written and verbal communication skills.
Ability to work within tight timeframes.
Ability to provide high level service and follow through.
Maintain strong relationships and partnerships with the relevant stakeholders
Demonstrate analytical insights, attention to detail and solution design.
Willingness to work hard and smart in a dynamic, fast paced and constantly evolving environment.
Ability to communicate with senior leadership.
Preferred
Experience with implementation of Oracle NetSuite ERP and/or Microsoft Dynamics AX/D365/CRM
Experience with 3PL/4PL and CRM integration
Qualifications and certification in Oracle (NetSuite Certification ERP consultant, Financial User, SuiteFoundation...)
Main responsibilities
Support Business/lead process areas in ERP and new systems implementation for the European region
Lead the analysis of each business unit process to define requirements, create reports and documentation.
Provide a consultative approach and listen to requirements to deliver solutions.
Work with the team in developing technical specification documents required for various integration projects within the H&H ecosystem
Work on the integration of the systems within the H&H ecosystem including integration with 3rd party applications and 3rd party teams.
Creation of various business documents including but not restricted to impact assessments, ROI, process maps, handover to support and work instructions
Assist in developing and coordinating testing activities for business projects
Operate in a team environment, contributing to delivery, problem solving and an outstanding creative team culture that supports fast and competitive solutions for the market
Provide first-class and front-line support for daily challenges and questions from team members
Be flexible to work across time zones, and to adjust working times as required to suit businesses in different geographies
Relationships
Internal: Work closely with EU IT team, EU business users and EU Head of departments, as well as with HH Global and regional IT teams.
External: Application vendors, local suppliers
KPI’s
Innovative suggestions and contribution to business optimisation
Ensure requirements are gathered in time to be delivered according to project and cadence release plans
Completeness of requirements, measured by the level of post-implementation enhancements
Estimations of work effort
Quality of changes implemented, without business disruption
Contribution to group ERP and CRM systems
Team member satisfaction
Role Details
Role Type: Temporary (Maternity Leave Coverage)
Contract Start Date: 1 May 2025
Contract Length: 6-8 months
Benefits include lunch vouchers, use of company mobile phone & laptop, & smart working policy