Description He/she ensures targets achievement handling remarketing activities related to the rent/leasing end of the contracts, according with Sales & Administration Team Leader, and mainly:
Administration and after sales management for vehicles of VW Bank, VW Leasing, VWFS S.P.A.
Role and duty – core business
He/She provides to:
Manage administration of the buy-back sales (RAC vehicles) to the Importer (VGI)
Support of VTI's dealer management
Winner confirmation and communication (local process)
Control of payments
Control of buyer’s credit situation (local process)
Release of sold cars (local process)
Request of transfer of ownership an invoicing (local process);
Support activities aimed at the smooth operation of back office VTI processes (e.G. self-billing,...)
Contacts with Buyers
Complaints management (local + II level VTI process)
Actively participate to the Sales strategy and tactic
Propose and handle B2B promotional initiatives a/o special actions
Develop Channel Communication B2B
Monitor Buyers Satisfaction
Actively participate in the study and implementation of projects to improve the different sales channels
Support to other VTI Italy activities
Wreck and demolition management
B2C process
Competencies
Good knowledge of rental and financial leasing contracts
Good knowledge of long term renting business
Good knowledge of automotive and used car environment
Good Knowledge of Excel and other MS Office applications
Personal flairs
Problem solving
Ability to work under pressure
Good interpersonal skills
Precision
Team working
Flexibility and innovation
Responsibility
Good English knowledge
Effectiveness in interacting with all company departments