AVL Italia a job in Italy (IT) as
Job description:
▪ Accountable for the successful implementation / delivery of a CARE Contract both technically and financially
▪ Accountable for all BU-S CARE activities at customer site from an contract perspective
▪ Ensures fulfillment of CARE Contract commitments
▪ Ensures management communication within AVL and externally to the customer stakeholders
▪ Responsible for budget allocation for various contractual activities
▪ Responsible for creating and maintaining a contract entry in salesforce
Contract Setup:
▪ Aligns and sets up initial contractual framework with the customer
▪ Defines CARE delivery procedures, communication and internal / external escalation matrix
▪ Defines interval of customer visits and general topics of discussions
▪ Continually drives and adapts the scope of contract activities to achieve "added value" for the customer in alignment with the KAM and other contract relevant stakeholders
Communication with the Customer / Reporting:
▪ Establishes contact with customer decision makers
▪ Manages meetings and defines content
▪ Regularly aligns CARE deliverables with customer to meet changing needs and expectations
▪ Organizes regular reviews of AVL Software Release Roadmaps with the customer to determine future customer needs
▪ Presents regular customer performance reports integrating quantitative KPIs and qualitative information
▪ Defines / implements activities to support customer key players in reaching their individual objectives
▪ Conducts annual performance reviews with the customer: o Communicates the performance of the contract in a target group-oriented way o Reviews the effectiveness of the CARE contract at customer management level o Presents productivity dashboards & improvement suggestions o Performs customer satisfaction measurement
▪ Continuous observance of customer satisfaction
▪ Manages customer escalations
▪ Defines and implements continuous improvement programs for the customer
Communication with Internal Stakeholders within AVL:
▪ Obtains CARE contract specific information from CPA and CDC
▪ Maintains continuous communication with various AVL internal stakeholders whose cooperation is relevant to the success of the contract and / or for other AVL activities at the customer
Responsibilities to Managed Service Contracts:
▪ Monitors and manages the overall cost / profitability the CARE contract on a regular basis and informs Manager of CAREline about any significant deviations expected
▪ Pro-actively informs the CARE Team about the contractual situation
▪ Contributes to Continuous Improvement Process for CARE business
▪ Brings non-conformities in either performance or process to management attention
Profile description:
• Higher technical or combination of technical and commercial education
• Very high communication skills in the english language
• Good presentation skills
• Very self organized and is used to working according to long-term objectives.
We offer:
• Flexitime Regulation
• Training Programs
• Health Management.