David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Russian speaking Sales Team Leader to join their teams in Gdańsk.
* Position: Sales Team Leader with Russian
* Work Model: Fully on-site
* Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team
* Review and monitor work performance of all Sales Advisors
* Undertake quarterly performance reviews and 1:1 monthly meetings
* Ensure Advisors are recognized and rewarded for outstanding achievements/performance
* Provide clear direction and guidance with a team's sales goals in mind
* Facilitate a culture of open and honest 2 way communication
* Maintain an environment which supports the spirit of teamwork
* Ensure actions from employee satisfaction survey are implemented and continuously reviewed
* Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
* Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types
* Ensure accurate and timely communication of any client/campaign issues to Operations Manager
* Ensure appropriate actions are taken to improve client satisfaction survey scores
* Implementation and improvement of the processess.
REQUIREMENTS:
* Native/ fluent in Russian both verbal and written. Good command in English
* At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders
* At least 3 years of professional experience in a BPO/Contact Centre environment
* Vibrant and resolute personality to successfully lead and coach a team
* Understanding of B2B sales operations and experience with sales KPIs
* Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices
* Effective task prioritization and time management skills, especially under pressure.
OFFER:
* Opportunity to collaborate with top brands in the market
* Attractive remuneration package
* Private medical healthcare
* Engaging role in shaping B2B sales for key partners
* Relocation support (if necessary from outside of PL)
* Dedicated and motivated team
* Modern office environment, equipped with modern workstations, free beverages, and fruits
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