General Information
Job ID: 22773
Company: UniCredit Bank Romania
Country: Romania
City: [City Name]
Job Type: Professional
Functional area: [Functional Area]
Working time model: [Working Time Model]
Type of contract: [Type of Contract]
Job Responsibilities
As Business Retail Advisor you:
* Serve the clients of the micro business of the Branch or portfolio assigned.
* Identify and take care of the clients’ needs.
* Build close connections between the clients and the Bank reaching the set commercial targets.
* Attract new clients.
* Sell financial products (mainly loans).
Required Skills
Be able to:
* Use different tools to interact with the client, such as video, chat, phone, and email.
* Understand macro dimensions of a contract and explicate it to a client.
* Fill contracts properly.
* Scan and store contracts in the proper way.
* Use front-office applications during sales and post-sales moments with enterprises (e.g. mortgages disbursement).
* Knowledge of different current accounts, debit cards, and credit cards to offer proper solutions to customer needs.
* Knowledge of lending products, such as mortgages, loans, and consumer finance, to identify appropriate solutions for individuals.
* Manage communication with customers to ensure a consistent and satisfactory customer experience.
* Show empathy to prevent any kind of symbolic violence and isolation.
* Understand various verbal and non-verbal communication of sentiment and feeling.
Company Overview
UniCredit is a pan-European Commercial Bank with a unique service offering in Italy, Germany, Central and Eastern Europe. Our purpose is to empower communities to progress, delivering the best-in-class for all stakeholders, unlocking a better tomorrow for our clients and our people across Europe. We serve over 15 million customers worldwide. They are at the heart of what we do in all our markets. Digitalisation and our commitment to ESG principles are key enablers for our service. We are an equal opportunity employer, nurturing a workplace that welcomes diverse thinking and inclusive behaviors.
#J-18808-Ljbffr