Trillium Pumps Italy is looking for a Commissioning Engineer.
The Commissioning Engineer is the reference point of the company and customer for the management of customer assistance. The CE is accountable (and whenever possible responsible) for determining solutions for functional and non-functional issues occurring after the delivery of the equipment (pumps and sub supplies), involving all necessary and relevant internal and external actors as required by each specific case. The CE will be dealing both with warranty and non-warranty issues and is responsible for cost tracking for claims received from customers.
Responsibilities
Main Accountabilities:
* Be the reference point for customers for claims.
* Coordinate all functions involved in troubleshooting issues, including sub suppliers.
* Communication and relationship management with customers for claims and warranties.
Main Responsibilities:
* Root Cause analysis reports, involving other functions (After Market Engineering, OE Engineering, and R&D) if required.
* Providing information to Commercial Operations to order & ship spare parts as required by warranties and to the field service manager for site activities.
* Tracking claims in relevant systems.
* Tracking all warranty costs in relevant systems and according to relevant procedures.
* Involving Quality Control/Assurance for internal NCR and following corrective actions.
Qualifications
Degree in Mechanical Engineering or equivalent experience in troubleshooting turbomachinery.
Computer Skills:
Microsoft Office package.
Core Competencies
* Very strong background in pump issue troubleshooting and knowledge, including pump system interaction.
* Capability to write technical Root Cause Analysis reports, integrating all contributions from other specific departments.
* Capability to handle discussions with customers, often under pressure and in stressful situations.
* Capability to read technical drawings.
* Capability to negotiate in stressful situations.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service and Engineering
Industries
* Industrial Machinery Manufacturing
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