At Synergie68, our Milano Cadorna branch is looking for a Customer Care Representative to join an innovative Italian FinTech specialized in mobile payment.
As a Customer Care Representative, you will be the main point of contact for merchants and private users who interact with our App. You will also collaborate with various departments to assist users or merchants with new features, queries, and issues.
The activity involves:
* Managing large amounts of incoming emails and providing high-quality support to customers to resolve pre- and post-activation problems;
* Onboarding hundreds of merchants per day by following strict internal procedures;
* Making scheduled outbound calls with merchants;
* Collecting and combining information from multiple sources using spreadsheets and customer care/Business Intelligence tools;
* Taking care of relationships with existing business partners;
* Completing and improving existing procedures.
Our ideal candidate will have:
* A university degree;
* Fluency in both spoken and written Italian and English;
* Previous experience in Customer Care activities is preferred;
* Excellent time management skills and natural problem-solving abilities;
* Strong interpersonal and communication skills and a team-oriented attitude;
* A detail-oriented mindset;
* Ability to work under pressure in a fast-paced environment;
* Knowledge of German and/or French is considered a strong plus.
The role is based in Milan, Italy, with the option to work remotely up to 2 days a week. Working hours are full-time, 40 hours a week, from Monday to Friday, with flexible shifts.
CCNL Metalmeccanico, type of contract (fixed-term or permanent) will be commensurate with experience. Salary range: €24,000 - €32,000 + meal vouchers €8/day.