Job Opportunity
We are seeking a highly skilled and motivated individual to provide exceptional customer service and technical support in a fast-paced environment.
This role offers the chance to work with an ambitious company at the forefront of their industry, playing a key role in delivering a premium IT support service.
Key Responsibilities:
* Face-to-face IT support for users;
* Hardware installation, movement, and de-installation;
* Diagnosing problems with personal hardware (PCs, laptops, printers, scanners, etc.);
* System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
* Small project management related to new hardware or software installation;
* Software, patches, and updates installation using MS SCCM;
Requirements:
* 1-2 years of experience in a technical ICT environment;
* General end-user technology knowledge;
* End-user workspace platforms (discovery, asset management, client management);
* End-user Microsoft platforms (Active Directory, Office, SCCM);
* ITSM tool set (Ticket Management Software) preferred;
* Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills;
* Excellent English and Italian language, written and spoken.
What We Offer:
* Competitive salary and meal vouchers;
* Special referral bonuses for recommending friends;
* Opportunities for professional development in a stable multinational environment;
* Exposure to an international environment as part of a multicultural team spread across Europe;
About Us:
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide. We have a direct presence in 41 countries through our 70 offices located throughout the world.