Why join us in 2025? Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense. If you join us in the role of Digital Customer Applications Senior Tech Lead, this is what you can expect from us: Attractive salary and an overall competitive package Well-structured training for the job and constant support from your manager Hybrid way of working Flexible work hours Equipment needed for the role (laptop and mobile phone) Private health insurance Healthcare cost reimbursements Voluntary pension fund (company-sponsored retirement plan or pension) About your future role We are looking for a Senior Tech Lead who will support the transformation of Customer Care and Contact Center applications in all countries at Group level. Reporting directly to the IT Customer Care Applications Manager in support of Customer Operations, the Senior Tech Lead will have a fundamental role in the evolutionary roadmap towards the Group's objective Cloud platform. The role will involve the supervision of multiple projects for the digitalization and development of Generative and Classic AI solutions & Contact Center platforms. Your key responsibilities in this role will be: Design of cloud contact center application international architectures. Management of international projects and programs. Definition and design of international telecommunication and SIP architectures. Collection of requirements and support in the introduction of innovative digitalization elements in customer care solutions. Management of partners and project costs. Design and preparation of application support models for international cloud Contact Center solutions. Creation and measurement creation of service KPIs for customer support. Knowledge of new generative models and artificial intelligence to support customer operations. What makes you the best person for this job? As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks. Qualifications needed to be successful in this role: Strong experience in designing and driving multinational corporate contact center solutions. Strong experience in coordinating international projects for migration of Contact Center solutions to the cloud. Significant experience in supervising complex and international IT programs. Strong ability to manage business requirements and translate needs into sustainable IT models. Knowledge of all major reference technologies in the customer care sector. Ability to direct and technically support Cloud Contact Center implementation solutions. Direct and proven experience and certifications with the major Cloud Contact Center solutions. Significant experience in information technology consultancy or large business contexts (at least 8 years). Fluent written and spoken English. Additional skills and experience that would make you stand out: Infrastructure knowledge and Cloud Architectures. Knowledge of application engineering principles. Design and development of Generative and Classical Microsoft artificial intelligence applications. Knowledge of the main data management tools. Ability to manage effective communication. Life at Nexi Discover more about us and what it's like to be part of Nexi by visiting this page: https://www.nexigroup.com/en/people/life-at-nexi/overview/?utm_sourcecareer-platform&utm_mediumjob-openings&utm_contentstandard. Learn about our values, meet our communities, and see how we are shaping the future of digital payments together. Apply now If this opportunity resonates with you, we'd love to hear from you Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong. By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you J-18808-Ljbffr