Job Title: IT Analyst (Supply Chain)
ACS DOBFAR S.P.A., an Italian multinational and leader in the production of APIs and Finished Products, is seeking an IT Analyst specializing in SAP modules relevant to supply chain: PP, PE, MM.
* The position is internal to the IT department and can be based either in Tribiano (MI) or Verona (VR).
* This role requires on-site presence at the office. The company offers 10 days of remote work per month.
Key Responsibilities:
1. Analyze and resolve technical SAP issues (incident management) within their area of expertise based on tickets assigned by the ERP Service Manager. Escalate unresolved issues to the second level helpdesk (vendor) when necessary.
2. Manage requests for new SAP functionalities or modifications within their expertise area, interacting with internal clients to understand and gather requirements and implementing solutions (demand management). This includes drafting technical specifications for programmers, preparing and executing test cases, creating user manuals and providing end-user training.
3. Collaborate with colleagues handling other SAP business processes to address and resolve