Talent Acquisition Recruiter at HCL Technologies
We are a global technology company with over $13 billion in revenue, employing more than 224,000 people across 60 countries. We deliver industry-leading capabilities centered around digital, engineering, cloud, and AI.
About Us
We're a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We approach our work with an idea-first attitude, which enables us to achieve game-changing feats and better our world in the process.
Job Description
We're looking for a Desktop Support Engineer to join our team in Italy. As a member of our team, you'll provide level 2/3 desk-side IT support for different devices, including Desktops, Laptops, Tablets, and Smartphones.
Requirements
* Good understanding of support processes and ability to manage and develop a team
* Experience in managing a team of Field Support engineers, IT Support engineers
* Excellent communication and co-operation skills
* Proactive and independent ways of working
* Fluent oral and written English
Main Responsibilities
* FOLLOW GLOBAL INDUSTRY STANDARDS (E.G. ITIL)
* E nsure Customer's standards are followed
* Monitor service delivery performance and compliance with high focus on Employee Experience
* Have a deep understanding of: The Site Infrastructure, IT Challenges, Network Layout, Critical Business Processes The Services Who deliver What, Key Contacts The Employees Type, Needs and Challenges
What We Offer
A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits, including up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
Diversity and Inclusion
We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL. We're an equal opportunity employer and all qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.