!!!Please note that this is a part time position, 2 full days per week! 16 hours total.!!!
Job Title:
Level 2 Field Support – Deskside Technician
Duration:
Initial 12 month contract
Work hours:
2 full days per week (any two days)
Setup:
Partita Iva or Limited Company
Location:
Milan (Onsite)
Overview:
We are seeking a skilled Deskside Technician to provide Level 2 IT support to end users, ensuring seamless operation of hardware, software, and network systems. The role involves troubleshooting, hardware installations, and supporting enterprise IT environments in accordance with SLA-driven support processes .
Key Responsibilities:
End-user IT support, troubleshooting hardware/software issues across Windows 7/10 and MS Office 365 environments .
Installation, movement, and decommissioning of PCs, laptops, printers, and AV systems .
Diagnosing and resolving network connectivity issues (LAN, Wireless, VPN) .
Managing Active Directory (AD) and Exchange administration tasks.
Deploying software updates and patches via Microsoft SCCM .
Supporting iPads, iPhones, and Android devices .
Assisting with small-scale IT projects, including new hardware/software deployments.
Configuring and troubleshooting Cisco desk phone systems .
Rack and stack hardware installation in data centres and comms rooms, including cabling and console access.
Required Skills & Qualifications:
Degree or certifications in IT, electronics, or telecommunications .
Expertise in Windows OS (7/10), Microsoft Office 365, and remote administration tools .
Strong diagnostic skills for PCs, laptops, printers, and multifunction devices .
Experience with ServiceNow (SNOW) and ITIL methodologies (preferred).
Knowledge of networking fundamentals (LAN, VPN, wireless troubleshooting) .
Competence in handling AV systems and printer configurations .
Fluent in Italian and English .
Soft Skills:
Strong problem-solving and communication skills .
Ability to work under pressure in a fast-paced IT support environment .
A proactive, customer-focused mindset.
This role offers a great opportunity to work hands-on with enterprise IT infrastructure, contributing to IT service excellence in a dynamic workplace.