AWS Cloud Architect for Customer Service Are you a Cloud Engineer expert in Cloud Contact Center and Amazon Connect ? We are Reply, and we are looking for you WHO WE ARE Reply is a company that specializes in Consulting, Systems Integration and Digital Services with a focus on the conception, design and implementation of solutions based on the new communication channels and digital media. Reply partners with key industrial groups in defining and developing business models made possible by the new technological and communication paradigms such as Artificial Intelligence, Big Data, Cloud Computing, Digital Communication, the Internet of Things and Mobile and Social Networking. WHAT WILL YOU DO? Core activities : You will design and implement Contact Center and customer service solutions on cloud. You will manage projects of varying sizes across different industries and lead a technical team, ensuring high-quality project delivery and continuous improvement. Technologies : You will work with Amazon Connect, AWS Cloud Services, AI/GenAI AWS Services, Salesforce Cloud Voice, AWS Lambdas, market leader CRM solutions, DevOps practice and IaC. Team work : You will join and lead a team of Cloud Engineers focused on AWS services and dedicated to Amazon Connect Cloud Contact Center. Academic background : Bachelor's or Master's degree in Computer Science, Computer Engineering or Management Engineering. Valuable expertise : Experience with Amazon Connect or other Contact Center solutions (e.g., Salesforce Cloud Voice). Cloud advisory experience in mid-to-large enterprises. Fluent Italian. Nice to have : Interest in pre-sales and end-to-end project delivery. Basic front-end development knowledge and understanding of databases, infrastructure, and networking. Hands-on experience with DevOps practices and Infrastructure as Code (IaC). Soft skills : Leadership, smart, curious, and eager to learn. YOU WILL LOVE WORKING WITH US BECAUSE... We have a start-up heart : Hundreds of small units with their own projects and teams. Guaranteed hands-on experience, flexibility, table footballs and free coffee. But we dream worldwide : We have the structure to make your ideas matter. We partner with major groups over 4 continents and 15 countries. We are customers-obsessed : Excellence is in our DNA. We strive for the best. We get our hands dirty. We get results. We are learning : We at Reply are always aiming for true innovation. WHAT ARE THE NEXT STEPS The first step of our recruiting process will be the meetings with the technical referents and then a face-to-face interview with the HR team. We care about an equal recruiting process. Seniority level Mid-Senior level Employment type Full-time Job function Project Management, Consulting, and Information Technology Industries IT Services and IT Consulting, Information Services, and Technology, Information and Media J-18808-Ljbffr