We are seeking a dynamic and experienced Online Business Coordinator to join our team. You will oversee day-to-day operations and drive growth on Marketplace & eConcession projects.In addition, your role will encompass a 360° view of online business, involving in-depth analysis of direct eCommerce performance, crafting comprehensive action plans to influence assortments, online merchandising, user experience and website evolution.Marketplace managementAct as the primary point of contact for Marketplace & eConcession partners;monitor and analyse performance metrics, identify key trends and insights and prepare regular reports to track progress and measure success;provide actionable recommendations based on data-driven insights to optimize performance and drive sales growth;collaborate with cross-functional teams to ensure alignment and support for platforms initiatives, including marketing, merchandising and customer care;coordinate timely product catalog creation and content delivery to partners;in-season management ensuring products online availability, stock and pricelists accuracy;monitor shipping and fulfilment SLAs as well as partners’ operations and returns flows;liase with internal teams and external partners to streamline processes, resolve issues, and ensure seamless integration with overall ecommerce operations by maintaining a high level of service.Online business overviewAchieve sales and growth targets by suggesting strategies that will drive traffic and increase customer base and retention;cooperate with other departments (Digital Marketing, Buying, Content, CRM), to ensure the alignment of Direct eCom with the global strategy;define, implement and review of e-Commerce KPIs to identify the key drivers behind performance and plan actions;analysis of sales performance, trends, and web KPIs to optimize product assortment, shopping experience and online merchandising;evolve, improve, and build new customer services identifying operational KPIs to monitor the customer experience;keep up to date on eCommerce innovation and trends, monitoring brand distribution across digital platforms and competitors’ sites and assortments.Profile: Bachelor or Master degree in Management, Statistic, Management Engineering or similar;3-5 years of previous working experiences in B2C e-commerce field (luxury, fashion, multinational background is a strong plus);full proficiency of using Excel, Google Analytics (Universal & GA4), Tableau or similar data visualization tools. Knowledge of Contentsquare and Google Big Query is a plus;deep experience in managing digital properties (web marketing, online merchandising, user experience) with a proven track record of driving ROI and sales;exceptional planning and project management skills;ability to manage and coordinate external teams (3rd party service providers, web agencies) providing briefings, technical specs/requirements, monitoring implementation and tracking results of every project;fluent in Italian and English (both spoken and written), the knowledge of a third language is considered a plus.