Summary The purpose of this position is to provide front desk, program, and customer service support in Navy MWR Library. Duties Duties include but are not limited to: Library Front Desk / Customer Service Support Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. Registers library users so that these patrons may borrow library materials. Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. Removes items from the book drop daily and clears these items from patron accounts. Reports high circulation items which are in poor condition or missing to supervisor. Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution. Completes weekly, monthly and quarterly program and collection usage reports. Assists with processing interlibrary loan requests. Re-shelves new and returned library materials. Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials. Assists with collection weeding projects. Assists with patron computer usage and troubleshoots minor hardware and software issues. Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons. Maintains library book displays. Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples). Sorts mail and checks magazines and newspapers as necessary. Informs leadership and library teammates when supplies are getting low and need reordering. Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming. Completes required military and library trainings on time. Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Library Program Support Assists library programmers with program preparations to include craft and decoration preparations. Assists library programmers with program execution to include set-up, tear-down, and presentation support. Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions. Researches current library program trends and recommends popular library programs to library leadership. Requirements Conditions of Employment: Incumbent must satisfactorily complete all child care background check requirements in accordance with DoDI 1402.05, to include Navy Installation Records Checks (IRC's) and a Child Care Tier 1 investigation. Must pass a pre-employment medical examination and be able to sustain long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push and carry up to 45 pounds and occasionally move heavier items. Eligible candidates must possess: No-Fee Passport, Sponsor's Orders or Command-sponsorship authorization, and sojourner's permit/application letter. Hours of work will vary as required by the needs of the program. Incumbent may be required to work rotating shifts, weekends, holidays and on special events. Must possess and maintain a valid and current US driver's license to drive a government vehicle in the performance of duties. Male candidates born after December 31, 1959, and at least 18 years of age, are required to certify that they have registered with the Selective Service System (Attach proof of registration). Will be required to obtain Emergency First Responder or Cardiopulmonary Resuscitation certificate, Customer Service Training within the first 90 days of employment. Qualifications One (1) year of general experience or two (2) years of education above high school. General experience: progressively responsible clerical/office. Qualified candidates will also be rated and ranked by the following Knowledge, Skills and Abilities (KSA's) to determine order of referral: Knowledge of front desk library operations that include library circulations. Knowledge of technology devices and software applications. Skill in providing excellent customer service. Skill in the use of technology devices and software applications to include Microsoft Office applications. Skill in typing. Skill in reading comprehension and basic math. Skill in public speaking. Ability to work independently and as part of a team. Ability to communicate effectively in English, both orally and in writing. Education Applicants who do not have one year of general work experience may qualify based on two years of education above the high school level in any field for which high school graduation or equivalent is the normal prerequisite. Additional information Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Per Department of Defense Instruction (DoDI) 1402.05 Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual's care. Read more Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. J-18808-Ljbffr