Programme Manager (Global Sporting Event) - Italian/English Speaking (Contract)Description
The Programme Manager is responsible for planning and delivery of the assigned sponsor programme or a component of a larger sponsor programme.
This is a contract role starting March/April 2025 until March 2026.
Key Responsibilities
* Support and lead at times, in design and detailed planning of the programme and strategies for delivery
* Work with the client to understand in detail the guest’s movements and ensure all information and operational planning documents are kept updated
* Update all itineraries, briefing documents and communications as and when changes occur
* Working with the operations team to plan and manage all programme elements including Hotel, Ticketing, F&B, Transport, Premiums, Print and Production, Onsite offices, Accreditation.
* Develop the guest experience in line with client aims and local market knowledge pre-event, and actively manage the guest experience onsite
* Develop and manage project timelines
* Advise clients on deadlines in a timely manner
* Develop and manage relationships with venue operators and client stakeholders
* Develop and manage relationships with suppliers
* Develop training / operational manuals to ensure the event team has thorough knowledge of all procedures
* Oversee all aspects of operational delivery
* Understand guest travel and how it impacts the programme, implementing mitigation strategies where appropriate
* Input to budget management & reconciliation
This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise
* Fluent in Italian and English
* Excellent client and VIP engagement manner and experience
* Proven experience in a hospitality programme management role
* Ideally experience within the global event industry
* Excellent organisational skills
* Strong time management skills with ability to meet strict deadlines
* Ability to delegate effectively and a willingness to lead by example
* Advanced computer & budgetary skills, Word, Office, Excel, PowerPoint
* Proactive, positive approach to all tasks and a high degree of reliability
Attributes
* High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
* Willing to roll sleeves up and get involved
* Passionate about sport, hospitality and delivery
* Able to work in a calm, kind and professional manner in a pressured environment
* Ability to prioritise a demanding workload
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