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The Sales Support Service is responsible for maximizing customer and order acquisition in line with company strategy with an overall responsibility for managing the day-to-day operation of the quotation process from initial contact to Project Fulfillment handover in addition to technical issue resolution for internal/external customers
Responsibilities :
* Ensures all incoming inquiries are qualified, assessed, prioritized, and scheduled, customer dates are achieved, and Customer/SE is updated on any changes or alternatives to their expectations
* Ensures all solutions and services are selected & quoted to an optimum and competitive standard
* Ensures all incoming orders are technically validated and handed over to the administrative team in an acceptable time frame
* Ensures pricing and margins are in full compliance with required authorizations
* Adds value wherever possible, suggesting solutions and up-selling range of products & services
* Ensures close communication/liaison with sales engineers on all quotations
* Identifies & generates potential sales opportunities with existing and new customers, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction
* Presents the proposal to the customer & follows up
* Develops, evaluates, and discusses possible solutions with customer and sales engineer
* Continuously assesses need and trains team on processes & tools updates
Other responsibilities:
* Encourages customer growth and loyalty to the company through continuous support and customer service.
* Performs accordingly to company strategy in terms of vertical markets, product mix and selling level
* Prepares reports as and when needed
* Actively participates in teamwork for various projects
* Helps keep customer data base updated
* Implements local business standards
Qualifications:
Degree in Engineering, preferably Thermodynamics / Mechanics or equivalent .
First professional experiences (1-2 yrs), preferable
Should have knowledge of the fundamental concepts of heating, ventilating, air conditioning & HVAC systems, preferable
Willing to increase technical knowledge and available to travel, occasionally
Computer skills: Essential MS Office (Word, Excel, PowerPoint);
Languages: Italian, good in English.
Communication skills and ability to cooperate with different groups (e.g. customers, clients, etc.)
Sales & Customer oriented skills. Working within the team.
Detailed oriented & very well organized.
What We Offer:
* Competitive compensation package
* Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development.
* Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry experts
* Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program
* Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage.
* Meal vouchers: Receive meal vouchers to enhance your work-life balance.
* Hybrid work arrangement
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.