Purpose of the position
Testing on field the solutions that Gilbarco and Vontier propose to Customers is a key moment in the process of releasing the same and the place where to evaluate the actual quality of them.
Field trial, pilot or proof-of-concept installations are part of the Standard Process of Delivery of a solution produced by Gilbarco, staying in between the ending of lab integration/system testing and the final release of the product for sale and use.
This position will cover all functions for the definition, organization, management, follow-up and completion of field trial, pilot test or proof-of-concept activities.
This position could include business trips worldwide, being field trial, pilot or proof-of-concept installations not limited to local country.
Key Responsibilities
* Help on definition of field trial, pilot test or proof-of-concept activities
* Manage organization of each field trial / pilot / POC from the initial request to the completion of the activity
* Manage contacts with all involved stakeholders for the above activities
* Manage contacts with external resources
* Manage financial requests for external resources
* Perform final lab acceptance testing when required
* Support installation and startup of the above activities, both from remote or on field where needed
* Provide monitoring during the follow-up period, on field if needed
* Manage first level of support to the operators on field and performs as link between field and Engineering
* Manage completion of activities and produce a final report for all stakeholders
* Organize shipping of materials to and from the site if required
Minimum Requirements
* Good skills in spoken and written Italian and English, able to communicate verbally and in writing with confidence and clarity.
* Skills in any other language, written and/or spoken, are a plus and worthwhile
* Ability to demonstrate excellent customer contact handling skills, demonstrating empathy, support coupled with active listening skills to ascertain facts and work through resolutions.
* Be persistent, resilient, and patient, recognizing that some individuals you are supporting may be under pressure and possess less technical skills
* Problem-solving attitude
* Have excellent attention to detail and accuracy
* To possess a driving license and willing to travel by car, plane, train
* Experience of system testing and analysis
* Experience of and/or remote support
* Experience of the Windows platform and networking
* Experience of system development, relational databases is a plus
* Flexibility in work schedule, adaptability on working by night on demand and to provide
* Self-driven and work independently, but able to work constructively in a team, focusing on solutions to improve service levels
* Self-Learning and proficiency utilizing research manuals and tools to find answers
* To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country)
* To comply with the Vontier Code of Conduct.
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