Job Description
We are seeking a highly skilled and customer-focused individual to provide exceptional IT support in a fast-paced, constantly evolving environment. This is an exciting opportunity to join a dynamic company at the forefront of its industry and play a key role in delivering a premium IT support service.
In addition, we are looking for someone with outstanding customer service skills, who can build effective working relationships with team members and business users, and demonstrate a flexible and committed approach to work.
Key Responsibilities:
* Face-to-face IT support for users;
* Hardware installation, movement, and de-installation;
* Diagnosing problems with personal hardware (PCs, laptops, printers, scanners etc.);
* System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
* Small project management related to new hardware or software installation;
* Software, patches, and updates installation using MS SCCM;
Requirements:
* 1-2 years of experience in a technical ICT environment;
* General end-user technology knowledge;
* End-user workspace platforms (discovery, asset management, client management);
* End-user Microsoft platforms (Active Directory, Office, SCCM);
* ITSM tool set (ticket management software) preferred;
* Soft skills: planning and organizing; attention to details; problem-solving; analysis; flexibility; customer sensitivity; technical writing skills;
* Excellent English and Italian language skills, written and spoken.
What We Offer:
* A competitive salary with 14 installments per year and meal vouchers;
* Special referral bonuses for recommending friends;
* Possibility to follow training programs via Stefanini University, IT and soft skills training provided by our specialists;
* Opportunities for professional development in a stable multinational environment;
* Exposure to an international environment as part of a multicultural team spread across Europe.