Job Summary
We are seeking a Customer Service Representative to join our team at Italmatch Chemicals SpA, a multinational production company in the Chemicals industry.
The ideal candidate will be responsible for acting as a key link between customers and our plants, providing exceptional customer service and support.
This is an exciting opportunity for a motivated individual to expand their skills and knowledge in a dynamic and fast-paced environment.
Job Description
Key Responsibilities:
* Act as a focal point for all customers' inquiries and concerns related to specific assigned areas;
* Provide timely and effective responses to customer inquiries, resolving issues and escalating complex problems when necessary;
* Collaborate with internal teams to ensure seamless communication and resolve any discrepancies or misunderstandings;
* Continuously develop and maintain in-depth knowledge of our products and services, staying up-to-date on new developments and advancements;
* Maintain accurate records of customer interactions, including complaints, feedback, and satisfaction ratings;
* Contribute to the development and implementation of process improvements and best practices within the CS team;
* Promote cross-functional collaboration and foster a culture of open communication throughout the organization;
Instructions
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders, both internal and external.
Requirements
We are looking for a highly motivated and organized individual who can thrive in a fast-paced environment. The ideal candidate will have:
* A strong educational background in a relevant field, such as business administration, marketing, or a related discipline;
* At least 1-2 years of experience in a customer-facing role, preferably in the chemicals or manufacturing industry;
* Proven track record of providing exceptional customer service and support;
* Excellent communication, interpersonal, and problem-solving skills;
* Ability to work independently and collaboratively as part of a team;
* Strong analytical and organizational skills, with attention to detail and accuracy;
* Proficiency in Microsoft Office, particularly Excel, Word, and Outlook;
* Familiarity with CRM software and other customer service tools;
About Us
Italmatch Chemicals SpA is a multinational production company operating in the chemicals industry. We pride ourselves on being a leader in innovation, quality, and sustainability, and we strive to make a positive impact on the communities we serve.