JOB TITLE : Senior Business Risk and Control Officer LEVEL/BAND : MM22 DEPARTMENT : Banking DIRECT REPORT (JOB TITLE) : Senior Business Risk and Control Manager Overall Purpose of the Position The Senior Officer, Business Risk and Control, supports the Senior Business Risk and Control Manager in managing operational risks across retail, commercial, and digital banking functions including Contact Centre. This role focuses on ensuring that operational controls are effective, risks are mitigated, and key risk indicators (KRIs) are monitored. In addition, the role includes a focus on data governance to ensure that risk data and performance metrics are accurate, secure, and compliant with relevant regulations. Operational Responsibilities Risk Identification & Reporting Assist in identifying, assessing, and reporting operational risks across the Bank's retail, commercial, and digital channels (including Contact Centre). Support the development and maintenance of the Bank’s risk registers and escalation processes. Process Improvement Evaluate processes and identify opportunities for risk reduction and operational efficiency. Recommend practical improvements to enhance control frameworks and risk management practices. KPI Monitoring & Data Analysis Track Key Performance Indicators (KPIs) for operational risks and control effectiveness. Analyse data trends and provide insights to senior management, contributing to regular risk reporting and actionable recommendations as required. Project Support & Implementation Assist with risk-related projects, ensuring timely and effective execution. Support the Senior Business Risk and Control Manager in managing risk projects, helping to implement new risk control measures and improvements. Data Governance Support the development and enforcement of data governance policies that ensure the integrity, security, and compliance of risk-related data. Help ensure that data used for risk reporting is accurate, consistent, and accessible across systems. Collaborate with IT and other teams to ensure that data governance standards are adhered to in day-to-day operations. General Responsibilities Compliance & Regulatory Support Ensure that the Bank’s risk control measures align with both internal policies and regulatory requirements. Coordinate with internal audit and compliance teams to address audit findings and implement corrective actions. Ad-hoc Support Provide support on any other risk-related tasks and projects as assigned by the Senior Business Risk and Control Manager, ensuring that key risk issues are addressed promptly. Reporting & Documentation Assist in preparing and maintaining reports and documentation related to operational risks, data governance, and control effectiveness. Ensure that all risk-related documentation is complete, accurate, and up-to-date for audit and compliance purposes. Control Implementation & Monitoring Support the execution of internal controls and mitigation strategies. Regularly monitor and review the effectiveness of operational controls, ensuring compliance with internal policies and regulatory requirements. Training & Risk Awareness Assist in delivering risk-related training sessions to staff, enhancing overall awareness of risk management practices, internal controls, and compliance requirements across the Bank. Qualifications, Skills & Competencies Mandatory Strong analytical skills with the ability to identify and assess operational risks and trends. Familiarity with data governance principles, including data accuracy, security, and regulatory compliance. Attention to detail, with a focus on ensuring effective implementation of controls and accurate reporting. Excellent communication skills to collaborate across teams and present findings and recommendations effectively. Ability to manage multiple tasks and priorities while maintaining a focus on risk mitigation and data governance. Experience Minimum of 2 years' experience in operational risk management, banking operations, or related fields. Knowledge of banking operations across retail, commercial, and digital banking channels including Contact Centre. Qualification Ideally possess or in the process of obtaining a qualification in banking, finance or related field. Desirable Skill - Experience - Qualification - Position level (1 being the highest level) Head of Department Managerial & Specialist Positions Middle Management & Specialist Positions Technical & Clerical Positions J-18808-Ljbffr