Job Summary
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.
The ideal candidate will have exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Key Responsibilities
* Face to Face IT support of users;
* Hardware installation, movement and de-installation;
* Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
* System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
* Small project management related with new hardware or software installation;
* Software, patches and updates installation using MS SCCM;
Requirements
* 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization;
* General End User technology knowledge;
* End User Workspace platforms (discovery, asset management, client management)
* End User Microsoft platforms (Active Directory, Office, SCCM)
* ITSM Tool Set (Ticket Management Software) preferred;
* Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
* Good English Written and Spoken;
What We Offer
* Competitive salary with meal vouchers;
* Special referral bonuses for recommending your friends;
* Possibility to following trainings via Stefanini University, IT and soft skills training provided by our specialists;
* Opportunities for professional development in a stable multinational environment;
* Exposure to an international environment as part of a multicultural team spread across Europe;
About Us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing.
We have a direct presence in 41 countries, through our 70 offices located throughout the world.