Role:We are looking for a Field IT Technician with experience in IT desktop support and endusers support at large multinational companies, in order to support our customers on site in the area of Rome.Main tasks of the job are:identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.provide general deskside support, imaging/ re-imaging PCs and laptopscoordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the sameprovide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.provide smart hands and eyes support leaded by remote team for network devices and servers Location: Rome area (availability to travel in the area is required - driving license needed)Requirements:2 years of IT experience in a IT Support roleExperience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.Ideally background as IT technician (desktop support)Good English and fluent Italian Familiarity with ticketing systemAvailability to work rotational 24/7 standby shiftAvailability to travel in the area of RomeDriving licenceBenefits:Buddy programExtensive paid trainingFlat hierarchiesInternational environmentMeal voucherMentor programOnboarding programBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.