About Onetag AI-Powered Programmatic Curation Technology
Delivering effective digital advertising for the open internet, our AI-powered programmatic curation technology makes it easy to improve media performance.
Our Solution
We provide curated, high-performing inventory based on media quality data without cookies. This means we filter out waste to deliver only viewable and uncluttered inventory, contextual relevance, and engaged users.
About Us
Headquartered in Italy, Onetag is driving growth across the US, UK, Europe, and the rest of the world with a diverse, friendly, and focused team.
Job Description: IT Support Specialist
As an IT Support Specialist, you will play a crucial role in assisting our teams with any technical issues related to hardware, software, and network systems. You will also be involved in the onboarding process for new employees, ensuring they are set up with the necessary software, accounts, and devices.
Your support will ensure that our global teams in different countries can work seamlessly and effectively.
Responsibilities:
* Provide first-level technical support to colleagues in the UK, Italy, US, and other countries via company systems.
* Support new hires by setting up their accounts, devices, software, and necessary accesses.
* Troubleshoot and resolve issues with hardware, software, and network connectivity, providing clear and timely solutions.
* Collaborate with the IT team to manage and maintain company systems, ensuring they run smoothly.
* Install and configure hardware and software for employees, including support for Linux, Microsoft, and Apple systems.
* Assist with system updates, maintenance, and configuration management to ensure optimal performance.
Requirements:
* Previous experience in IT support or helpdesk roles, preferably in a global or international company.
* Solid knowledge of Microsoft operating systems, Linux, and common productivity software.
* Experience supporting both Apple and non-Apple devices.
* Strong problem-solving and analytical skills, with the ability to deliver solutions in a timely manner.
* Excellent communication skills, both verbal and written, with the ability to explain technical issues in an understandable way.
* Proficiency in English (B2 level or higher).
* Ability to work independently and as part of a collaborative, global team.
What We Offer
* A dynamic, collaborative, and international work environment.
* Opportunities for professional growth and continuous learning.
* Competitive salary and benefits package.
* Flexible working hours and potential remote work options.
We are proud to be an equal opportunity workplace, committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know.