Apartment Maintenance Supervisor
Essential Staffing Solutions is looking for a dependable, hard-working, and self-motivated Service Maintenance Manager.
Summary:
The Service Manager is the lead trainer and developer for all maintenance operations. Working closely with the Branch Manager, the Service Manager is ultimately accountable for all maintenance-related performance metrics for each team member. Overseeing and ensuring that maintenance team members address all service priorities for each Community, including scheduling and completion of all service requests, make-ready of the vacant apartment homes, preventive maintenance, asset preservation, inventory control, curb appeal, and company policies and procedures.
Specific Duties and Responsibilities:
* Coordinate and plan all maintenance-related training, development, site visits, analyzing reliability issues, equipment needs, and predictive or preventative maintenance programs.
* Oversee or plan repair, installation, and upkeep activities at a community.
* Create and maintain relationships with the onsite team, including the office staff.
* Perform site visits weekly with select team members at various communities to train, inspire, and motivate.
* Keep a close pulse on each team member's maintenance skillset.
* Coach and mentor all maintenance team members in the area through regular training, one-on-one instruction, and corrective discipline as required.
* Provide a weekly maintenance operation report to the Executive Leadership Team, including weekly training recipients, weekly route, and team members spoken to, and any relevant maintenance issues at the site.
* Encourage and motivate maintenance team member performance in work order completions, reducing callbacks, curb appeal, providing excellent customer service, and staying on top of make-readies.
* Perform quality control checks on work done by maintenance team members and provide guidance on work quality as needed.
* Ensure uniform adherence among maintenance team members.
* Be accountable for safety training and enforcement in the region, ensuring all maintenance team members are following safety protocols.
* Facilitate risk management training for the region, including providing instructions on incident reporting, emergency plans, and site safety practices.
* Create and facilitate quarterly/monthly make ready trainings to include an ESS Punch List.
* Must be proficient in Microsoft Office and able to independently use Word, Excel, and PowerPoint.
* Create maintenance checklists for each maintenance position to ensure first-day readiness.
Experience/Qualifications:
* Required: 1 – 4 years of supervision experience in property management and/or a similar or related field.
* Minimum 5 years supervisor experience in property management.
* Excellent written and verbal communication skills required.
* Strong presentation skills.
* Ability to cultivate long-term client relationships.
* Ability to multi-task and manage priorities with a sense of urgency.
* Proven track record of successfully completing challenging projects.
* Excellent customer service.
Education/Training:
* Must be certified Universal or Type I and II for refrigerant recovery.
* Trade school courses in HVAC, electricity, plumbing, etc.
* High School Diploma or GED.
* Have intermediate knowledge of computers including email, web browsing, and Microsoft Office software.
Physical/Health:
* General good health with the ability to climb ladders, enter attics, move appliances, and all other normal activities associated with apartment maintenance.
* Personal grooming, dress, and appearance in keeping with normal expectations for maintenance professionals.
After you have applied: Click here to book phone interview.
Essential Staffing Solutions is an equal opportunity employer.
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