Location: Palazzo Margherita, Bernalda, Basilicata, Italy
Job Type: Full-Time; 7 Day Shift Work
About Us:
Palazzo Margherita is a restored 19th-century luxury retreat in Bernalda, Basilicata region, offering guests an unforgettable and authentic experience. We pride ourselves on personalized service and a warm, family-like atmosphere.
Role Overview:
We seek an enthusiastic Receptionist to be the welcoming face of Palazzo Margherita. You will ensure guests feel at home, manage front desk operations, and provide exceptional service.
Responsibilities:
•Greet guests warmly and handle check-ins/outs.
•Respond to mail and phone inquiries, assist guests’ needs, and offer local recommendations.
•Manage reservations, phone calls, and payments efficiently.
•Concierge activities: organizing transfers, restaurant bookings, arranging tour packages throughout the area.
Qualifications:
•Warm demeanor, with a strong propensity to hospitality. Well-groomed and tidy. Flexible, problem solving and detail-oriented.
•Fluency in Italian and English; other languages are a plus.
•Prior experience of at least 2 years in luxury hospitality is preferable, however not mandatory
•Familiar with PMS, booking engine, channel manager, OTAs and other integrated IT systems. Use of MS Office (Word, Excel) is a plus.
Why Join Us?
•Supportive, close-knit team.
•Boutique hotel with international guests;
•Job contract and salary in line with expertise level.
•Benefits: additional private health insurance package; economic incentive for renting (in case of off-site candidates).
How to Apply:
Send your CV and a brief cover letter introducing yourself
Be part of a team where guests arrive as visitors and leave as friends. Join us at Palazzo Margherita! vetrinabakeca