DUTIES INCLUDE:
* Perform mechanical, tribological, and profilometry testing on provided samples.
* Perform instrument calibration procedures.
* Analyze and report all test findings.
* Prepare, document and organize samples for testing.
* Provide customers with high-level technical support via phone, e-mail, or in person.
* Perform installation of Nanovea metrology instruments.
* Provide operational training for Nanovea metrology instruments, both internally and externally.
* Track and report issues with metrology instruments to quality advancement and improvement manager and development team.
* Troubleshoot and repair damaged or malfunctioning metrology instruments.
* Maintain Nanovea laboratory instruments.
* Support sales team with technical expertise on Nanovea metrology instruments.
* Create and organize technical documentation to support the sale of metrology instruments.
* Perform other duties as assigned by manager.
REQUIREMENTS:
* Strong written and verbal communication and presentation ability.
* English speaking and writing level C2 or C1.
* Excels in critical thinking, dexterity, spatial reasoning, problem-solving and multi-tasking.
* Keen attention to detail and organization.
* Knowledge of the Microsoft Office Suite.
* Able to lift 50+ lbs.
* Ability to travel domestically and internationally up to 50% of the time.
* Succeeds in self-management.
* Knowledge of assembling, troubleshooting, or repairing electrical or mechanical assemblies.
QUALIFICATIONS:
* Preferred License/Bachelor’s in Materials, Electrical, or Mechanical Engineering.
* Preferred Italian speaking and writing level >B1.
* Other languages speaking and writing level >C2 a plus.
* Preferred 1–3 years of related experience in Customer Service or Client Management.
* A valid passport.
* A valid driver’s license.
Main Office Location: Nanovea SRL, Rivalta di Torino – Turin ITALY
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