Academic Advisor
UMGC Europe
Location: Naples, Italy
Contingent III, 100% FTE, Full-Time, Pay Grade 003
University of Maryland Global Campus Europe (UMGC) seeks an Academic Advisor. The Academic Advisor reports to the Associate Director of Academic Advising. Required duties/activities to be accomplished by the Academic Advisor are listed below:
SPECIFIC RESPONSIBILITIES INCLUDE:
* Evaluate students' prior learning experience from both traditional and non-traditional sources to provide guidance to students pursuing UMGC Europe certificate and degree programs.
* Prepare tentative evaluations based upon students' specific degree goals and provide general advising and curriculum planning to UMGC Europe students.
* Communicate with students on a daily basis by telephone, email, and in person at their local UMGC education centers.
* Participate in outreach events and assist with marketing.
* Assist students with registration and actively work with the site staff to improve processes and increase enrollments.
* Relay academic policies and procedures in simple and accurate terms to students and education center personnel.
* Produce accurate work under pressure.
* Understand the needs of non-traditional adult students.
* Synthesize detailed information from various sources.
* Display an independent, cooperative, and professional attitude when interacting with internal and external clients.
* Other job-related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
* Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent.
* Excellent verbal, written, and interpersonal communication skills and a high level of analytical thinking for identifying and improving complex work projects.
* Strong attention to detail and quality customer service skills.
* 1 (one) year experience with customer service, counseling/advising, military students, or higher education.
* Ability to absorb and apply numerous policies and procedures.
* Ability to research and solve problems while considering multiple factors.
* Knowledge of military culture.
* Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS).
* Work on nights and weekends may be required.
PREFERRED EDUCATION AND EXPERIENCE:
* A Master's Degree.
* Experience with PeopleSoft, GoArmyEd, and SalesForce.
* Proficient knowledge of computers including MS Office, Google Online Services, and other computer-based resources to include the Internet.
* Previous academic advising or higher education experience.
* Minimum of two years availability.
WHO MAY APPLY: Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
All submissions should include a cover letter and resume.
Benefits Package Highlights:
* Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays.
* Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
* Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
* Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
* Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.
Hiring Rate: $40,000.00
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