Trillium Pumps Italy is looking for aCommissioning Engineer.Commissioning Engineer is the reference point of the company and customer for the management of customer assistance. CE is accountable (and whenever possible responsible) to determine solutions for functional and non-functional issues occurring after delivery of the equipment (pumps and sub supplies), involving all necessary and relevant internal and external actors as required by each specific case. CE will be dealing both with warranty and non-warranty issues and responsible of cost tracking for claims received by the customersResponsibilities
Main Accountabilities:
Be the reference point for customer for claims
Coordinate all functions involved in troubleshooting issues, including sub suppliers
Communication and relationship with customers for claims and warranties
Main Responsibilities:
Root Cause analysis reports, involving other functions (After Market Engineering, OE Engineering and RD) if required.
Providing information to Commercial Operations to order ship spare parts as required by warranties and to field service manager for site activities
Tracking claims in relevant systems
Tracking all warranty costs in relevant systems and according to relevant procedure
Involving Quality Control/Assurance for internal NCR and following corrective actions.Qualifications
Degree in Mechanical Engineering or equivalent experience in troubleshootingturbomachinery.Computer Skills:
Microsoft Office packageCore Competencies
Very strong background in pump issue troubleshooting and knowledge, including pump system interaction
Capability to write technical Root Cause Analysis reports, integrating all contribution from other specific departments
Capability to handle discussions with customers, often under pressure and in stressful situations
Capability to read technical drawings
Capability to negotiate in stressful situation